The course is designed as an introduction to ITIL® 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS). What’s the difference between ITIL® v3 and ITIL® 4? In a nutshell, ITIL® v3 describes Service Management around 26 processes and functions that are part of a continuous process of 5 life cycles: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. All of the v3 body of knowledge is still very worthwhile and relevant! ITIL® 4 takes you through a more evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps. At the end of this 3 day course, attendees will have an understanding of the following:

• High level overview of ITIL® v3’s 5-step Lifecycle model and how the current 26 processes and functions map to the new ITIL® 4 model
• The seven Guiding Principles of ITIL® 4
• The new ITIL® Service Value Chain
• The four dimensions of Service Management
• The 34 ITIL® practices, with a focus on 18 of these
• Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value

This is an instructor-led classroom course that provides a comprehensive introduction to the concepts, terms, objectives and benefits of the ITIL® best practices framework. The course provides a combination of short lectures, practical group exercises, quizzes, a sample exam, and test taking tips to prepare the student to understand and apply ITIL® principles, and to pass the 40 question 4 Foundation certification examination. The examination is scheduled for the last day of the course.

WHO SHOULD ATTEND?
The ITIL® 4 Foundation Certification Course is designed for anyone working in IT looking for IT Service Management education and an understanding of how to provide business value. Also, anyone who is looking to upgrade their ITIL® v3 certification and knowledge.

PREREQUISITES
There are no prerequisites for the course and it is open to everyone. Executives and managers are encouraged to participate to better understand the potential benefits of ITIL® in their organization.

EXAM & CERTIFICATION
• This course prepares participants for the examination leading to the Foundation Certificate In IT Service Management. A 60-minute, 40 question, multiple-choice exam is scheduled on the last day of the course, and is administered by an independent examination body.
• A passing mark of 65% is required to receive your certificate. An exam review is included in the course to help prepare attendees for the final exam
• You will attain 12 professional development units (PDUs) for Project Managers