Master the ITIL® 2011 edition of Service Transition with the help of our knowledgeable and energetic instructors. At the end of this class, you’ll have a set of valuable tools at your disposal to ensure that your business delivers quality services.

The Service Capability stream is for those who wish to obtain an in depth understanding of ITIL processes and roles. Attention to the Service Lifecycle is illustrated as part of the curriculum but the primary focus is the on the process activities, execution and use throughout the Service Lifecycle. The ITIL® ST (Service Transition) course is part of the ITIL® Intermediate Lifecycle certification stream. The course prepares candidates to take the ITIL® Service Transition Intermediate exam as well as proving valuable knowledge that can be implemented in the workplace.

COURSE AND LEARNING OBJECTIVES
At the end of this course, you will learn:
• Service Transition principles
• Change Management within Service Transition
• Implementation and Improvement concepts
• Service Transition Activities and Processes
• Designing supporting systems, especially the Service Portfolio
• Technology Considerations
• Management of Cultural change, risks and value

COURSE APPROACH
Participants will learn the principles and core elements along with the activities and technology & implementation considerations within the Service Transition stage of the Service Lifecycle. This lifecycle stage focuses on putting services into operation without disruptions to the business. An interactive approach is used combining lecture, discussion and case study experience to prepare participants for the ITIL Intermediate Service Transition certification exam as well as providing valuable practical knowledge that can be rapidly applied in the workplace.

COURSE STUDENT MATERIAL
Students will receive an ITIL Service Transition classroom workbook containing all of the presentation materials, course notes, case study and sample exams.

CERTIFICATE
ITIL® Service Transition

REFERENCE MATERIALS
Core set of 5 ITIL books.

WHO SHOULD ATTEND
CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers and IT security managers who require a detailed understanding of the ITIL Service Transition phase of the ITIL core Lifecycle and the affected processes, functions and activities and their application

PREREQUISITES
An ITIL Foundation certificate and preferably two years work experience in an IT Service Management environment.