This course will help you learn the core principles of ITIL® 2011 edition of Service Design. With our innovative approach, you’ll master the ins and outs of Service Design and you’ll be ready to pass your exam at the end of this class!

The Service Capability stream is for those who wish to obtain an in depth understanding of ITIL processes and roles. Attention to the Service Lifecycle is illustrated as part of the curriculum but the primary focus is the on the process activities, execution and use throughout the Service Lifecycle. The ITIL® SD (Service Design) course is part of the ITIL® Intermediate Lifecycle certification stream. The course prepares candidates to take the ITIL® Service Design Intermediate exam as well as proving valuable knowledge that can be implemented in the workplace.

COURSE AND LEARNING OBJECTIVES
At the end of this course, you will learn:
● Service Design principles and service composition
● Activities and techniques within Requirements Engineering
● Functional roles analysis and use of the RACI matrix
● The types of tools that would benefit Service Design
● Activities and techniques associated with Application Management
● Designing supporting systems, especially the Service Portfolio
● Business Service Management (BSM) and Service Oriented Architecture (SOA) principles

COURSE APPROACH
Participants will learn the principles and core elements along with the activities and technology & implementation considerations within the Service Design stage of the Service Lifecycle. This lifecycle stage focuses on enabling Service Delivery by designing services in-line with the Service Strategy. An interactive approach is used combining lecture, discussion and case study experience to prepare participants for the ITIL Intermediate Service Design certification exam as well as providing valuable practical knowledge that can be rapidly applied in the workplace.

COURSE STUDENT MATERIAL
Students will receive an ITIL Service Design classroom workbook containing all of the presentation materials, course notes, case study and sample exams.

CERTIFICATE
ITIL® Service Design

REFERENCE MATERIALS
Core set of 5 ITIL books.

WHO SHOULD ATTEND
CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers and IT security managers who require a detailed understanding of the ITIL Service Design phase of the Lifecycle and the affected processes, functions and activities and their application

PREREQUISITES
An ITIL Foundation certificate and preferably two years work experience in an IT Service Management environment.