This entry-level course will provide you with the basics needed to get off to a great start with IT Service Management practices. By the end of this class, you will have a true, deep understanding of the principles at hand, and will be ready to implement them into your business!

The ISO/IEC20000 Foundation course is the entry level course for ISO/IEC20000 standard for IT Service Management. Participants will learn the principles and core elements of the ISO/IEC20000 standard for IT Service Management. ISO/IEC20000-1 (Part 1) is the formal specification which defines the requirements that must be achieved. ISO/IEC20000-2 (Part 2) describes a code of practice. An interactive approach is used combining lecture, discussion and exercises.

COURSE OBJECTIVES
• Recognize and understand the key concepts of ISO/IEC20000
• Understand the working of the ISO/IEC20000 standard and the potential contribution to the IT organization
• Get insight in implementing ISO/IEC20000 and its challenges
• Understand the auditing and certification process on the ISO/IEC20000

WHO SHOULD ATTEND
IT professionals that have an interest or play a role in ISO/IEC20000, regardless of certification of their organization, or that request their service provider to be ISO/IEC20000 certified.

Exam & Certification:
ISO/IEC20000 Foundation