If you’re hoping to learn how to do an ISO/IEC20000 process audit, this course will provide you with the basic understanding needed to accomplish that task. By the end of this class, you’ll have a true, deep understanding of the principles at hand, and will be ready to take the ISO/IEC20000 Auditor exam!

The ISO/IEC20000 Auditor course provides an effective learning environment for anyone interested in learning how to conduct the ISO/IEC20000 process audit. The course introduces both theoretical and practical knowledge to course participants. They will learn how to conduct ISO/IEC20000 process audits on their own IT organization as well as provide knowledge support within their own IT organization. An interactive approach is used combining lecture, discussion and exercises.

COURSE OBJECTIVES:
• Recognize and understand the key concepts of ISO/IEC20000
• Prepare participants for the itSMF ISO/IEC20000 Auditor exam
• Understand the working of the ISO/IEC20000 processes and the potential benefits
• Identify bottlenecks on process control and provide positive remedial action

WHO SHOULD ATTEND
IT Professionals that have an interest or play a role in ISO/IEC20000, regardless of certification of their organization, or that request their service provider to be ISO/IEC20000 certified.

Exam & Certification:
ISO/IEC20000 Auditor

PREREQUISITES
An ITIL® Foundation certificate and preferably two years work experience in an IT Service Management environment.